Microsoft Dynamics 365
Microsoft Dynamics 365 is a family of intelligent business applications — combining ERP, CRM, and productivity tools in a cloud-native, modular platform deeply integrated with Microsoft 365, Azure, Power Platform, and Copilot AI. Dynamics 365 is the platform of choice for organizations seeking a connected, AI-assisted business platform that scales from departmental deployment to full enterprise transformation.
MATIC delivers Microsoft Dynamics 365 implementations and managed services across the full application family to mid-market and enterprise organizations in manufacturing, distribution, professional services, retail, and the public sector.
Microsoft Dynamics 365 Products We Support
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Dynamics 365 Finance & Operations (F&O): The enterprise ERP for complex, multi-entity, multi-currency, and multi-jurisdiction organizations. Covering Finance, Supply Chain Management, Manufacturing, Retail, Human Resources, and Project Operations.
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Dynamics 365 Business Central: The all-in-one ERP for small to mid-sized businesses — covering Finance, Sales, Purchasing, Inventory, Manufacturing, Project Management, and Service Management in a single, affordable cloud solution.
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Dynamics 365 Customer Engagement (CE): Sales, Customer Service, Field Service, and Marketing — the CRM layer that connects people and processes across the customer lifecycle.
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Power Platform: Power Apps for custom business applications, Power Automate for workflow automation, Power BI for analytics and reporting, and Power Virtual Agents for intelligent chatbots — extending Dynamics 365 without code.
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Microsoft Copilot for Dynamics 365: AI-powered assistance embedded across Finance, Supply Chain, Sales, and Customer Service — automating data entry, drafting communications, summarising records, and surfacing predictive insights.
Dynamics 365 Module Coverage
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Finance: General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash and Bank Management, Budgeting, Financial Reporting, and Multi-entity Consolidation.
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Supply Chain Management: Procurement, Inventory Management, Warehouse Management (WMS), Transportation Management, Master Planning (MRP), Product Information Management, and Quality Management.
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Manufacturing: Production Control, Bill of Materials, Routings, Capacity Planning, Shop Floor Management, and Manufacturing Execution integration.
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Project Operations: Project Planning, Resource Management, Time and Expense, Project Billing, Revenue Recognition, and Subcontractor Management.
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Human Resources: Employee records, Leave and Absence management, Benefits Administration, Compensation, and SuccessFactors / Workday integration.
Dynamics 365 Services
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Implementation — Finance & Operations: Full D365 F&O implementation for enterprise organizations — covering requirements workshops, solution design, configuration, ISV evaluation, data migration, integration, testing, training, and go-live.
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Implementation — Business Central: Fast-track Business Central deployments for SME and mid-market organizations — leveraging Microsoft's pre-built industry templates for manufacturing, distribution, and professional services.
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Upgrade & Migration: Dynamics AX to D365 F&O migration, Dynamics NAV to Business Central migration, and on-premise to cloud (Azure) transitions — including data migration, customization assessment, and ISV upgrade management.
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Power Platform & Copilot: Power Apps custom application development, Power Automate workflow design, Power BI analytics and dashboarding, and Microsoft Copilot for Dynamics 365 enablement — extending the platform to meet business-specific requirements without compromising upgrade integrity.
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Integration: Connecting Dynamics 365 to SAP, Oracle, NetSuite, Salesforce, legacy ERP, WMS, eCommerce, and HR platforms using Azure Integration Services, Logic Apps, and Microsoft's Dataverse API framework.
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AMS & Managed Services: Ongoing application management across Finance, Supply Chain, and Business Central — covering helpdesk, break-fix, release management, enhancement delivery, and Azure infrastructure management.
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Training & Adoption: Role-based training programs for Finance, Supply Chain, Manufacturing, and Power Platform users — delivered in-person, virtually, or as eLearning. Change management and adoption programs to maximize user engagement and ROI.
